Free Shipping: Currently we offer FREE shipping on all orders over $50 within the Continental US. All orders, consisting of items in excess of $50.00, qualify for free FedEx 3-Day shipping within the 48 contiguous United States (3-Day Service is not available to Hawaii or Alaska). Extra Large Items (Towers, Speakers, Indo Boards, etc.) items do not qualify for free 3-Day shipping and, when ordered will only have FREE FedEx Ground available as a shipping option.
FedEx is our primary courier. However, other shipping companies may be used.
FREE 3-Day Shipping is not available on orders shipped to Alaska, Hawaii, Canada or other foreign countries.
For international shipments, please see "International Orders" section below.
Shipping Times: We give first priority to expedited orders, with ground orders receiving lower priority. Generally, most orders will be shipped the same day if ordered online before 10:00 A.M. MST on a weekday.If ordered after 10:00 A.M. MST your order will ship the following business day, unless you call to speak with a representative. If your order is expected to be delayed in shipping, we will notify you via e-mail or telephone. Please note that we do not ship items on Saturday or Sunday, so orders placed on either of those days will not ship until, at the very earliest, Monday.
Receiving Time:Please be aware that shipping time refers to BUSINESS days and does not include weekends. We have no control over your order once it has been shipped, we are not responsible for delays in shipping due to Fed Ex, Fed Ex Ground, or UPS. Claims for timely delivery must be taken up with the courier service.
International Orders: We do ship internationally. If you place an international order via our website, you will receive an e-mail with the necessary forms and any questions we may have. Please click here for more information.
Military Personnel Orders: We do ship to APO's. However, since they require special handling and shipping (we do not use the US Mail for standard orders), there is an additional fee for shipping. Once you have placed your order, we will e-mail you with the additional charges. We will then wait to ship your order until you approve the shipping/handling charges. Please note that some items are too large to ship via the mail system.
Items Out of Stock: If you order an item that is temporarily out of stock, we will contact you either by e-mail or by phone. If an item is currently out of stock, we can generally get a replacement item in 2-3 business days.
Damaged/Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We are not responsible for mis-shipments, damage, or shipping errors not reported to us within 48 hours of delivery.
Incorrect Shipping Address Given: If you give us a delivery address that is incomplete or requires correction by the delivery company (UPS, Fed Ex, United States Postal Service, DHL, etc.), you will be charged the correction fee (charged by the shipping company - usually $10 - $20, depending on the shipping method). If you give us an address that is not a deliverable address, you will be charged for the shipping and the return shipping plus a return/re-stocking fee on the merchandise.
Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible and obtain a cancellation number. Your order is not considered "cancelled" until you obtain this cancellation number from us. If your order has already shipped, your order does not qualify for cancellation, and, if returned, will be charged all applicable return fees.
Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time. We are not responsible for orders lost by the shipping courier if we are not alerted by you within the courier's time limits.
Credit Card Chargebacks: Please note that if you initiate a chargeback on your credit card, and the credit card company declines the chargeback, you will be charged a $35 fee.
Questions: If you have any questions, please e-mail firstname.lastname@example.org.