All Orders Over $50
FREE 3-DAY SHIPPING
Standard Orders $50
(Wakeboards, Boots, Wakeskates, Clothing, Ropes, Vests, etc.)
3-Day Shipping - FREE
2-Day Shipping - $12
Overnight Shipping - $25
Oversized Orders Over $50*
(Wakeboard Packages, Most Wakesurf Boards, etc.)
3-Day Shipping - FREE
2-Day Shipping - $20
Overnight Shipping - $50
Orders Under $50
Ground Shipping - $7.50
3-Day Shipping - $12
2-Day Shipping - $15
Overnight Shipping - $20
Note that shipping times are in FedEx BUSINESS DAYS (Mon - Fri).
*Some items are considered extra large and are not able to be shipped via express shipping. These products are still shipped FREE but are only able to be shipped via ground shipping.
All orders where coupons are used will be shipped via FedEx Ground shipping unless requested by phone or email contact.
NOTE: WE ARE NOT RESPONSIBLE FOR DELAYS IN SHIPPING CAUSED BY FEDEX OR ANY CARRIER AND IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES ONCE THEY ARE IN TRANSIT
Shipping Times: We give first priority to expedited orders, with ground orders receiving lower priority. Generally, most orders will be shipped the same day if ordered online before 10:00 A.M. MST on a weekday.If ordered after 10:00 A.M. MST your order will ship the following business day, unless you call to speak with a representative. If your order shipping time may be delayed, we will notify you via e-mail or telephone. Please note that we do not ship items on Saturday, Sunday Holidays, so orders placed on either of those days will not ship until, at the very earliest, the next business day. Please note that orders that are shipped to an address other than the billing address or a PayPal verified address may add additional time for verification and security reasons..
Receiving Time: Please be aware that shipping time refers to BUSINESS days and does not include weekends or holidays. We have no control over your order once it has been shipped, we are not responsible for delays in shipping due to weather conditions, Fed Ex, Fed Ex Ground, or UPS. Claims for timely delivery must be taken up with the courier service.
International Orders: We do NOT ship internationally.
Military Personnel Orders: We do not ship to APO's
Items Out of Stock: If you order an item that is out of stock, we will contact you either by e-mail or by phone. If an item is currently out of stock, we can generally get a replacement item in 3-4 business days.
Damaged / Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We are not responsible for mis-shipments, damage, or shipping errors not reported to us within 48 hours of delivery.
Incorrect Shipping Address Given: If you give us a delivery address that is incomplete or requires correction by the delivery company (UPS, Fed Ex, United States Postal Service, DHL, etc.), you will be charged the correction fee (charged by the shipping company - usually $10 - $20, depending on the shipping method). If you give us an address that is not a deliverable address, you will be charged for the shipping and the return shipping plus a return/re-stocking fee on the merchandise.
Canceled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible and obtain a cancellation number. Your order is not considered "canceled" until you obtain this cancellation number from us. If your order has already shipped, your order does not qualify for cancellation, and, if returned, will be charged all applicable return fees.
Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time. We are not responsible for orders lost by the shipping courier if we are not alerted by you within the courier's time limits.
Credit Card Chargebacks: Please note that if you initiate a chargeback on your credit card, and the credit card company declines the chargeback, you will be charged a $35 fee.