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Now this is where we are treading some seriously new ground. We trust the gear we sell. In fact, we trust it so much we back it up. Purchase anything we sell; try it, ride it, use it and, if you don't like it, send it back. Try getting that kind of service from your run-of-the-mill store. Here are the details:
You can look up nearby shipping locations at: http://www.fedex.com/Dropoff/start?locale=en_US. Once we receive the returned product, we will process the return and send out an exchange or refund the full product value minus shipping / handling charges.
Damaged or Delayed Merchandise:Did you play a practical joke on your UPS driver and, suddenly, all of your packages are showing up torched and covered in tire marks? No worries! If you receive a package that is damaged, please contact our customer service department within 24 hours of receipt, as shipping damage claims have a limited submission time.
Product Description / Images:Product descriptions are a generalized overview for a specific product. If you want us to tell you how awesome something is, specifically, give us a call, and we will get you all set. Since there are people out there dead-set on keeping their CRT monitor (you know who you are), please be advised thatnot all computers will display images correctly. We are not responsible for any minor variations in the image, color or description of a product.
Product Warranty:We sell only the highest quality merchandise and stand behind every product we sell. If you have a problem with an item purchased from us, please email [email protected] to obtain information on the warranty procedure for your specific product. Please know that you may be responsible for shipping charges on warranty returns, including any return shipping charges not covered by the manufacturer.
Shipping Errors:We try to provide our customers with the best service and shipping, but sometimes we goof. If you encounter a shipping error that is the fault of our shipping department, please contact us and we will take care of it, at our expense. Please report any errors to us within 48 hours of receiving the order. If you would like us to put you on speaker phone while we whip our shipping manager, that can be arranged.