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Shipping Policy
Free Shipping: Currently we offer free shipping on all standard orders over $50
within the Continental US. All orders,
consisting of non-closeout items in excess of $50.00, qualify for free
ground shipping within the 48 contiguous United States (Ground Service is not
available to Hawaii or Alaska).
If free shipping is
selected, the order will be shipped standard UPS Ground (unless specified
otherwise). Closeout, demo, sale and discontinued items do not
qualify for free shipping and, when ordered, multiple alternate
shipping options will be offered.
Please note that our website states,
"Free GROUND freight within the 48 contiguous United States."
However, we do give alternate shipping methods, as some customers prefer expedited shipping. Upon checkout, you must choose which
shipping method you prefer: Express Saver (3rd Day Air), 2nd Day Air, Next Day Air,
or UPS Ground service. Please be advised that UPS is our primary courier.
However, other shipping companies may be used.
FREE FREIGHT
is not available on orders shipped to Alaska, Hawaii.
Shipping Times: We give first priority to expedited orders, with ground orders
receiving lower priority. Generally, all expedited orders will be shipped
the same day if ordered online before 8:00
A.M. MST on a weekday. Ground
shipments, generally, are shipped the following business day, but, under some circumstances,
shipping may be delayed. If your order is expected to be delayed in
shipping, we will notify you via e-mail or telephone. Please note that we
do not ship items on Saturday or Sunday, so orders placed on either of
those days will not ship until, at the very earliest, Monday. PLEASE NOTE
THAT NORMAL SHIPPING POLICIES DO NOT APPLY AFTER DECEMBER 10TH DUE TO THE
VOLUME OF ORDERS WE RECEIVE DURING THE HOLIDAYS.
Receiving Time: Please be aware that
expedited shipping (1-3 day air) refers to BUSINESS days and does
not include weekends. Also, please be advised that your order may
not ship the same day you order it. Standard ground shipping
generally takes 1-4 business days to
receive (in the Western US) and 3-6 business days (in the Eastern
US). However, since we have no control over your order once it has
been shipped, we are not responsible for delays in shipping due to Fed Ex,
Fed Ex Ground, or UPS. Claims for timely delivery must be taken up with
the courier service. Ground shipping times are not guaranteed. PLEASE NOTE THAT GUARANTEED DELIVERY THROUGH OUR
CARRIERS DOES NOT APPLY FROM DECEMBER 15TH THROUGH DECEMBER
26TH.
International Orders: We are not able to ship
Nixon products internationally. If you are looking for Nixon products and you are outside of the United States, please visit your local Nixon retailer.
Military Personnel Orders: We do ship
to APO's. However, since they require special handling and shipping (we do
not use the US Mail for standard orders), there is an additional fee for
shipping. Once you have placed your order, we will e-mail you with
the additional charges. We will then wait to ship your order until
you approve the shipping/handling charges. Please note that some
items are too large to ship via the mail system.
Items Out of Stock: If you
order an item that is temporarily out of stock, we will contact you either
by e-mail or by phone. If an item is currently out of stock, we can generally get a
replacement item in 2-3 business days. PLEASE NOTE THAT DURING THE MONTH
OF DECEMBER, MOST OF OUR CORRESPONDENCE WILL BE THROUGH E-MAIL.
Damaged/Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and
completely. Unfortunately, occasionally there may be errors or
damage. Mis-shipments, damage, or shipping errors must be reported
to us within 48 hours of delivery so that we may promptly submit a claim
to the courier or rectify the problem. We are not responsible for mis-shipments,
damage, or shipping errors not reported to us within 48 hours of
delivery.
Incorrect Shipping
Address Given: If you give us a delivery address that is
incomplete or requires correction by the delivery company (UPS, Fed Ex,
United States Postal Service, DHL, etc.), you will be charged the
correction fee (charged by the shipping company - usually $5.00 - $15,
depending on the company). If you give us an address that is not a
deliverable address, you will be charged for the shipping and the return
shipping plus a return/re-stocking fee on the merchandise.
Cancelled Orders: We make every effort to process your
order promptly. If you decide to cancel your order, please notify us as
soon as possible and obtain a cancellation number. Your order is not
considered "cancelled" until you obtain this cancellation number from
us. If your order has already been processed but not shipped, you
may be subject to a cancellation fee. If your order has already shipped,
your order does not qualify for cancellation, and, if returned, will be
charged all freight fees and a re-stocking fee.
Orders Not Received: Please note
that it is your responsibility to contact us if you do not receive your
order within the expected shipping time. We are not responsible for
orders lost by the shipping courier if we are not alerted by you within
the courier's time limits.
Credit Card Chargebacks: Please note
that if you initiate a chargeback on your credit card, and the credit card
company declines the chargeback, you will be charged a $35 fee.
Questions: If you
have any questions, please e-mail sales@boardco.com.
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